Privacy Statement

  • Effective Date: September 15, 2025

 

Henco Engineering CC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://www.hencoengineering.co.za (the “Site”), make purchases, or interact with our services. We operate from Gobabis, Namibia, and comply with the Data Protection Act of Namibia (the “Act”) and other applicable laws.

By using the Site, you consent to the practices described herein. If you do not agree, please do not use the Site.

1. Information We Collect

We collect personal information to provide and improve our services. Personal information means data relating to an identified or identifiable individual.

1.1 Information You Provide

  • Contact Form: Name, email address, subject, and message when submitting inquiries via our contact page.
  • Account Registration and Orders: If you create an account or place an order, we collect name, email, phone number, shipping/billing address, payment details (e.g., credit card info, processed securely via third-party gateways), and order history.
  • Other Interactions: Any information you voluntarily provide, such as feedback or support requests.

1.2 Information Collected Automatically

  • Device and Usage Data: IP address, browser type, device ID, pages visited, time spent on the Site, and referral sources via cookies and similar technologies.
  • Cookies and Tracking: We use essential cookies for site functionality (e.g., cart management) and analytics cookies (e.g., Google Analytics) to understand user behavior. You can manage preferences via your browser settings.

We do not collect sensitive personal information (e.g., race, health data) unless explicitly provided and consented to for a specific purpose.

2. How We Use Your Information

We process your personal information fairly, lawfully, and transparently, primarily based on:

  • Consent: For marketing communications or non-essential cookies.
  • Contract Necessity: To fulfill orders, process payments, and deliver products.
  • Legitimate Interests: To improve the Site, prevent fraud, and analyze usage (balanced against your rights).

Specific uses include:

  • Processing and shipping orders.
  • Communicating about your inquiries, orders, or promotions (with opt-out option).
  • Personalizing your experience (e.g., wishlist recommendations).
  • Complying with legal obligations (e.g., tax records).
  • Enhancing site security and functionality.

We do not use your data for automated decision-making that significantly affects you.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted third parties (e.g., payment processors like PayFast, shipping couriers like Namibia Post) who process data on our behalf under strict confidentiality. These are bound by the Act.
  • Legal Requirements: If required by law, regulators (e.g., Data Protection Supervisory Authority), or to protect our rights.
  • Business Transfers: In case of merger or acquisition.

Cross-Border Transfers

If data is transferred outside Namibia (e.g., to South African payment processors), we ensure equivalent protection via consent, contractual safeguards, or necessity for contract performance, as required by the Act.

4. Data Retention

We retain your personal information only as long as necessary:

  • Order data: 7 years for tax/compliance.
  • Contact inquiries: 2 years, or until resolved.
  • Account data: Until you delete your account.
  • Cookies: Session-based (deleted on close) or up to 2 years for analytics.

After retention, data is securely deleted or anonymized.

5. Your Rights Under the Data Protection Act

As a data subject, you have rights to:

  • Access: Request confirmation of processing and a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion (subject to legal obligations).
  • Restriction: Limit processing in certain cases.
  • Portability: Receive your data in a structured format.
  • Objection: Oppose processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: At any time, without affecting prior processing.

For children’s data (under 18), we require verifiable parental consent and do not process disproportionately affecting privacy.

To exercise rights, contact us below. We respond within 30 days. You may complain to the Data Protection Supervisory Authority if unsatisfied.

6. Cookies and Online Tracking

We use cookies for essential functions and optional analytics/marketing. You can:

  • Accept/reject non-essential cookies via a consent banner (to be implemented).
  • Disable cookies in your browser, though this may limit Site features.

For details, see our Cookie Policy.

7. Security

We implement reasonable security measures (e.g., SSL encryption, access controls) to protect your data from unauthorized access, loss, or alteration. However, no system is fully secure—contact us immediately if you suspect a breach.

8. Third-Party Links

The Site may link to external sites (e.g., YouTube videos). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. Significant updates will be notified via email or Site notice. Continued use constitutes acceptance.

10. Contact Us

For questions, rights requests, or complaints:

Henco Engineering CC is the data controller under the Act.